INFORMATION TECHNOLOGY COMMITTEE MEETING NOTES
November 8, 2001
I. Welcome and Introductions
§ Members Present: Scotty Brookie, Mark Cianca, Pat LeCuyer, Larry Merkley, Bob White, Kathleen Dettman, Terry Schalk, Bruce Cooperstein, Bill Hyder
§ Members Absent: Charlie McDowell
§ Guests: Robin Ove, Peter McMillan, Janine Roeth, Robert Miller
§ Staff Present: Max Ritchie, Fana O’Halloran
II. AIS
Update – Mark Cianca
In light of the budget cuts, a formal review of the AIS project
is being worked on and will be delivered to VC Hernandez by 11/19. Included
in this review will be funding strategies, risks associated with delaying
the project, possible limitations in project scope, and the possibility of
using current programs on sister campuses.
The goal of the AIS project follows the
70/20/10 model.
70% of inquiries would be handled via an
online auto transaction service.
20% of inquiries would be handled by staff
‘generalists’.
10% of inquiries would be handled by staff
‘specialists’, with highly articulated skills.
An example of the volume of inquiries for
Student billing services was provided.
During the first three weeks of the quarter, 2,400 contacts were made to
the billing office. Most of these could be handled by an online service,
allowing staff time to be redirected towards other tasks.
Since the end of July members of the AIS team
have been working to devise a high-level implementation plan for
campus review.
VC Miller commented that one of the most
important aspects of this project is a precise timetable. He also noted that administrators would be
interested to know the answers to the following questions:
1.
What money will
be saved?
2.
What services
will be increased?
3.
What risks will
be decreased?
4.
What associated
projects could be worked in to the AIS IP plan?
ITC members agreed to suggest groups who
ought to be involved with the implementation plans at our next meeting.
III. Student representation
Chair Merkley will interview the two
interested undergraduate students and determine which one is to serve on the committee.
IV. Security Issues – Pat LeCuyer
Pat provided a draft
proposal for Guidelines and Procedures for Blocking Network
Access, which addresses high-risk activity on the network. He
envisions that there will be one, possibly two, security contact(s) for each
division or unit to manage local issues. Academic information would be covered
under this proposal. If a problem
is identified by the security contact, that contact has the authority to unplug
that system from the network. If the
person who was unplugged wants to be reconnected, the recourse process would
begin with Pat LeCuyer, then VC Vani, and finally to EVC Simpson.
Once the proposal
is in final form, it will be taken to PAC for discussion. Pat will invite comment from the CCT Senate
Committee.
A broader
treatment of the security issue will be scheduled for a later meeting.
Robin presented the Phase I, inventory component of the Web Presence assessment.
In it she highlights the findings of the Web Presence group.
VC Miller added that the web is a major source of income for the university. He highlighted enrollments and our development campaign, and suggested that the web provides a major source for industry contacts.
Members of the ITC also commented that it is sometimes difficult to navigate around the site and that it is sometimes unclear which pages are official and which are not.
The ITC will discuss web presence further and propose a strategy for proceeding with this at our next meeting.
VII. Next Meeting: Tuesday, November 20, 2001, 11:00-1:00, Bay Tree Bookstore
Conference Room A