Standard 2:
Achieving Educational Objectives Through
Core Functions
|
 |
2.13: Student support services including financial aid, registration,
advising, career counseling, computer labs, and library and information
services are designed to meet the needs of the specific types of students
the institution serves and the curricula it offers.
|
UC Santa Cruz Summary of Evidence |
Support services at UCSC have attempted to emulate best
practices from around the country, which seem to be converging on a
70-20-10 model
of
service delivery:
- 70% of services delivered via self-service, most likely
via web sites;
- 20% of services obtained by visiting student affairs
professionals at a single location trained in the full range of available
services and authorized to enforce policies and make exceptions;
- 10% of services provided by experts in especially
complex cases in areas such as student conduct and establishing state
residency.
All providers of student services are attempting to
redesign services to meet students’ expectations that routine services
should be readily available, convenient, easy to use, while requiring
minimal or no travel from one office to the next. The implementation of a
new Academic Information System has
stimulated support offices to redesign business practices according to the
70-20-10 model. The most obvious indication of our success in these
endeavors in the diminution of lines in front of service offices, which in
many cases have gone away completely.
UCSC is also encouraging a rethinking of way we use
computer resources to support our educational objectives, a discussion
that is recapitulated in the
Cooperstein report on
Instructional Technology at UC Santa Cruz.
|
|
Links to Evidence and Related Documents |
|
